| Job Title |
Guest Relations Officer |
| Type of Position |
Full Time |
| Department |
Concierge |
| Position Description |
-
Provide courteous and professional service to our guests (internal and external) at all times
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Answer guests’ inquiries and provide guests with a variety of information relation to services, products, special items, resort condition, special events, etc
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Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day
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Approach guest in the lobby and associated areas that appear lost or in need of assistance
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Familiar with hotel facilities to conduct heart of house tour and Grand Canal Shops tour
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Welcoming and provide directional assistance to groups
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Resolve guest complaints and relay special requests to respective department. Ensure Supervisors or Duty Managers are notified promptly
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Maintain updated resources of materials and information to accommodate guest requests expediently and courteously
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Coordinate guest requests with designated vendors for reservations in tickets, restaurants, tours, hotel facilities and activities and transportation
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Ensure all cashiering transactions are entered timely and accurately
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Check and audit cashiering transactions before shift ends
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Follow the ferry tickets and gift voucher issuing procedure with accuracy and efficiency
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Undertake any task assigned by Supervisors and Managers
|
| Position Requirements |
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High School Graduate or Diploma Degree
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1 – 2 years’ working experience in related area
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Organized, detail oriented and able to work in a fast paced environment
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Competency in Macau history, local attractions and services. Knowledge of accessing the information through electronic, media and telephone channels
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Be willing to work any day and night shifts
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Have a well groomed appearance
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Work indoors and outdoors and continuously maneuver in and around all areas of the office, lobbies, driveways, storage areas, luggage conveyor belts and guest suites
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Basic Knowledge of Microsoft Office such as Excel, Word and Outlook |
| Apply On-line |
Apply On-line |
| Send to a Friend |
E-mail a Friend |
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