Job Description

Job Title Guest Relations Officer
Type of Position Full Time
Department Front Office
Position Description
  • Process the check-in and check-out processes in a timely and professional manner
  • Answer enquiries and resolve guest complaints, ensuring guest satisfaction
  • Handle and process cash transaction
  • Post as a Lobby Ambassador to welcome the guest, control the crowd and assist guests who requires direction


Position Requirements
  • High school graduate or equivalent vocational school graduate
  • Fluent English, Cantonese, Mandarin, knowledge of other language(s) eg Japanese, Korean is a plus
  • Be able to stand for long periods of time and willing to work on-shift
  • Have a well-groomed, professional appearance
  • Basic Word and Excel


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