Job Description

Job Title Guest Relations Officer - Guest Services
Type of Position Full Time
Department Concierge
Position Description
  • Provide superior service to our guests (internal and external) at all times
  • Handle arriving and departing guest luggage and assist guests at taxi queue or any related issues when required
  • Be familiar with hotel features, service and operations and answer guests queries accurately
  • Ensure the smooth operation of the working areas, lobby counters, conveyor belts, luggage storage room, dispatch office, taxi stands at both lobbies and traffic control including bus shuttles
Position Requirements
  • High School Graduate
  • Good communication skill in Mandarin, Cantonese and English
  • Be willing to work any day and night shifts
  • Have a well-groomed appearance
  • Ability to lift 30 kg and use a step ladder
  • Basic knowledge of Microsoft Office such as Excel, Word and Outlook
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